Adobe Marketo Dynamic Chat Nov-2022 Updates
The product team at Marketo has been working tirelessly to implement all the user feedback and cool innovations in the dynamic chat module! Check out a rundown of all the new updates rolled out to the DC this month (Nov -2022) below:
✨ Support for Boolean Field types
DC now supports capturing visitor data in the boolean field types. Upon selecting a synced boolean type field in the dialogue, users will now see Yes/No auto-populated in the information capture card and the same will be shown as options to visitors as well.
✨ Submit button for Information Capture Card
Marketo has now included a dedicated submit button in the information capture card to ensure that users know exactly what to do for submitting their data instead of getting confused between clicking the return key or searching for a submit button.
✨ Highlight Disconnected Nodes in the Chat Stream
One more cool UX update that highlights all the disconnected nodes (cards) in the dialogue stream. This will eliminate the need for developers to search through the dialogue cards to look for disconnected nodes.
✨ Dialogue Used by List
Now users can see all the Marketo assets (campaigns/smart lists/reports) referencing a dialogue in the dynamic chat UI itself. This will eradicate the need for the users to comb through potentially 100s of assets in Marketo to see where and all the respective dialogue is being referenced.
✨ Default Meeting Buffer time Updated to 30 minutes
The DC meeting scheduler was earlier programmed to add a buffer of 60 minutes to the existing time booked on agents' calendars while showing available times to visitors on the DC. Marketo has now reduced this buffer time to 30 minutes, enabling users to get more meetings booked and provide more slot options to their customers.
✨ An option to "skip asking" or "ask and overwrite data" for people who already have non-empty data in the field being used in the information capture card in a dialogue. Personally, this is one of my favorite updates introduced by the DC team in this update.
I'm so happy to see Marketo's Dynamic Chat evolve into a better version with each update! So excited for all of its future releases and to see how users will use it to drive growth to their businesses.